Entria← Back to Home

Privacy Policy

Last Updated: February 17, 2026

1. Introduction

Entria (“we,” “our,” or “us”) is a building access management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

  • Email address
  • Phone number
  • First and last name
  • Password (stored securely via hashed authentication)
  • Preferred language

Profile Information

  • Profile photo (optional, uploaded by you)

Building & Residency Data

  • Building association and unit assignment
  • Resident type (primary or additional resident)

Entry & Access Data

  • Temporary access credentials (QR codes, short codes)
  • Entry verification logs (timestamp, method used, result)
  • Guest invite records (guest name, email or phone, arrival details)

Location Data

  • Approximate location when approaching your building (if you opt in to Location Sharing)
  • Guard location while the app is open (to verify on-site presence)

Device & Technical Data

  • Push notification token (for delivering notifications)
  • Device type and operating system

Usage Data

  • Notification preferences
  • In-app notification history

3. How We Use Your Information

We use the information we collect to:

  • Authenticate your identity and manage your account
  • Generate and verify building entry credentials
  • Notify you when guests you invited enter the building
  • Send push notifications based on your preferences
  • Enable building management and security operations
  • Detect when you approach your building and notify security of your arrival (if you opt in)
  • Verify that security guards are on-site at their assigned building
  • Maintain entry audit logs for building security
  • Communicate service-related information (e.g., invitations, password resets)
  • Improve and maintain the Service

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Building management companies — Your name, unit, and entry activity are visible to the management company administering your building.
  • Security guards — Your name, photo, and unit are displayed to guards during entry verification to confirm your identity.
  • Other residents — Your name and profile photo may be visible to other residents of your unit.
  • Service providers — We use third-party services to operate the platform, including cloud hosting, authentication, push notification delivery, and transactional email services.
  • Legal requirements — We may disclose information if required by law or to protect the rights, safety, or property of our users or the public.

5. Data Storage & Security

  • Your data is stored securely with encryption at rest and in transit.
  • Passwords are hashed and never stored in plain text.
  • Profile photos are stored in secure cloud storage with access controls.
  • Temporary access credentials expire automatically and cannot be reused.
  • We implement row-level security policies to ensure users can only access data they are authorized to see.

6. Data Retention

  • Account data is retained for as long as your account is active.
  • Entry verification logs are retained for building security and audit purposes.
  • Guest invite records are retained while active and for a reasonable period after expiration.
  • You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Withdraw consent for push notifications or location sharing (via device settings or app settings)
  • Opt out of non-essential communications

To exercise these rights, contact us at the email address below.

8. Camera & Photo Access

  • The app requests camera access solely to scan QR codes for building entry verification.
  • The app requests photo library access solely to allow you to upload a profile picture.
  • We do not access your camera or photos for any other purpose.

9. Push Notifications

  • We send push notifications to inform you of guest arrivals and other building access events.
  • You can enable or disable notifications in the app settings or your device settings.

10. Location Data

Resident Location (Background)

  • If you enable “Location Sharing” in the app settings, Entria uses geofencing to detect when you approach your building. This works in the background, even when the app is not open.
  • When you enter the geofence area around your building, the app sends your approximate location to our server to verify proximity. The server then notifies the on-duty security guard that you are approaching and sends you a notification to open your entry credential.
  • This feature is entirely opt-in. You must explicitly enable it and grant “Allow all the time” location permission. You can disable it at any time in the app settings.
  • Location data is only used to determine proximity to your registered building. We do not track your movements, build location profiles, or use location data for advertising.
  • Proximity events are rate-limited to prevent excessive data collection (at most once per 15 minutes per building).

Guard Location (Foreground Only)

  • When security guards have the app open, the app periodically reports their location to verify they are on-site at their assigned building.
  • This data is used solely to determine whether to send proximity notifications about approaching residents to guards who are actually present at the building.
  • Guard location is only collected while the app is in the foreground and is not tracked in the background.
  • Location reports older than 30 minutes are considered stale and are no longer used.

General Location Practices

  • We do not sell, share, or disclose location data to any third parties.
  • Location data is not used for advertising, analytics, or any purpose unrelated to building access.
  • You can revoke location permissions at any time through your device settings or within the app.

11. Children’s Privacy

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: contact@entriadoor.com
Website: entriadoor.com